777ze Privacy Policy – How We Handle Your Personal Data

1. Introduction & Scope

This Privacy Policy ("Policy") describes how 777ze ("we", "us", or "our") collects, uses, stores, and protects personal information provided by users ("you" or "User") who access or use the 777ze Platform at 777ze.app and any related services. By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

This Policy applies to all personal data collected through the 777ze Platform regardless of the device or network through which you access it, including mobile browsers on Android devices commonly used across Karachi, Lahore, Islamabad, Rawalpindi, and Faisalabad.

2. Data Controller

777ze is the data controller responsible for the personal data collected through the Platform. As data controller, 777ze determines the purposes and means by which your personal data is processed. Queries regarding data controllership or this Policy generally should be directed to 777ze's support team using the contact details provided in Section 15.

3. Personal Data We Collect

777ze collects the following categories of personal data:

777ze does not collect sensitive personal data such as biometric data, health data, or political opinions unless required by applicable law or as part of specific identity verification procedures. 777ze does not store full card numbers or mobile wallet PINs.

4. How We Use Your Data

777ze uses collected personal data for the following purposes:

• Account management: Creating, maintaining, and verifying your 777ze account, including identity and age verification in accordance with our 18+ policy.
• Service delivery: Providing access to slots, cricket betting, live dealer games, and all other Platform features.
• Payment processing: Processing deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, and other approved payment methods in PKR.
• Security and fraud prevention: Detecting and preventing unauthorised access, multi-accounting, bonus abuse, money laundering, and other prohibited activities.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling indicators and applying responsible gaming tools where appropriate.
• Legal compliance: Meeting obligations under applicable laws, including anti-money laundering requirements and any regulatory obligations applicable to the Platform.
• Platform improvement: Analysing usage data to improve the Platform's performance, design, and content, including the cricket betting and PSL match-center modules.
• Marketing communications: Sending promotional offers, new game notifications, and PSL betting alerts where you have opted in to receive such communications. You may opt out at any time.
• Customer support: Responding to your support queries and resolving disputes.

5. Legal Basis for Processing

777ze processes your personal data on the following legal bases:

• Contractual necessity: Processing is necessary to provide you with the Platform services you have registered for, including account management, game access, and payment processing.
• Legal obligation: Processing is required to comply with applicable legal requirements, including anti-money laundering verification and responsible gaming obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and internal analytics, where such interests are not overridden by your data protection rights.
• Consent: Where processing is based on consent (such as marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Third Parties

6.1 777ze does not sell, rent, or trade your personal data to third parties for their own marketing purposes under any circumstances.

6.2 777ze may share your personal data with the following categories of third parties, strictly on a need-to-know basis:

• Payment processors: JazzCash, Easypaisa, and banking partners require transaction data to process your deposits and withdrawals.
• Game software providers: PG Soft, Pragmatic Play, Evolution Gaming, and other game providers may receive session data necessary for game delivery and fairness auditing.
• Identity verification services: Third-party KYC providers may process identity documents to verify your age and identity where required.
• IT and platform infrastructure providers: Cloud hosting, content delivery, and cybersecurity services that support Platform operation.
• Legal and regulatory authorities: Law enforcement, regulatory bodies, or courts where disclosure is required by applicable law.

6.3 All third-party service providers engaged by 777ze are required to process personal data only for specified purposes and in accordance with appropriate data protection standards.

7. Payment Data

7.1 Financial transactions on the Platform are processed through secure payment gateways. 777ze does not store full card numbers, CVV codes, or JazzCash/Easypaisa PINs on its own servers.

7.2 For withdrawal processing, 777ze retains sufficient payment reference information (such as registered mobile wallet number or account name) to route funds correctly and to comply with anti-money laundering verification requirements.

7.3 All PKR transaction records are retained for a minimum period required by applicable law for financial record-keeping purposes.

8. Cookies & Tracking Technologies

8.1 777ze uses cookies and similar tracking technologies for the following purposes:

• Essential cookies: Required to maintain your logged-in session, remember your account preferences, and ensure the Platform functions correctly.
• Analytics cookies: Collect aggregated, anonymised data about how users interact with Platform features, including which games are most visited and how the cricket betting section is used.
• Security cookies: Assist in detecting and preventing fraudulent activity and unauthorised account access.

8.2 You may control cookie preferences through your browser settings. Disabling essential cookies may affect the Platform's functionality, including the ability to maintain a logged-in session on 777ze.

9. Data Retention

9.1 777ze retains personal data for as long as your account remains active and for a period thereafter as required by applicable legal and regulatory obligations. Transaction records and identity verification documentation are typically retained for a minimum of five (5) years following account closure to satisfy anti-money laundering record-keeping requirements.

9.2 Responsible gaming records, including self-exclusion history and deposit limit changes, are retained for the duration of the self-exclusion period and for a reasonable period thereafter to prevent re-registration in breach of a self-exclusion.

9.3 Where data is no longer required for any lawful purpose, it is securely deleted or anonymised in accordance with 777ze's internal data retention procedures.

10. Data Security

777ze implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit, access controls limiting internal staff access to personal data, regular security assessments, and secure data storage practices. Notwithstanding these measures, no online platform can guarantee absolute data security. Users are encouraged to maintain strong passwords and enable two-factor authentication on their 777ze accounts as an additional protective measure.

11. Your Rights

Subject to applicable law, you have the following rights regarding your personal data held by 777ze:

• Right of access: You may request a copy of the personal data 777ze holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 777ze's legal retention obligations.
• Right to restrict processing: You may request that 777ze limits processing of your data in certain circumstances.
• Right to data portability: Where processing is based on consent or contractual necessity, you may request your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including direct marketing. All marketing emails from 777ze include a clear opt-out mechanism.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact 777ze's support team using the details in Section 15. 777ze will respond to all data rights requests within a reasonable period and in accordance with applicable law.

12. Children & Minors

The 777ze Platform is strictly restricted to users aged 18 years and above. 777ze does not knowingly collect personal data from individuals under the age of 18. Where 777ze has reason to believe that a registered user is under 18, the account will be immediately suspended, any deposits returned, and all associated personal data deleted following the completion of applicable legal hold periods. Parents or guardians who believe a minor has registered on the Platform are encouraged to contact 777ze support immediately.

13. International Data Transfers

In the course of providing Platform services, personal data may be transferred to and processed in countries outside Pakistan, including the jurisdictions where game software providers and cloud infrastructure partners operate. Where such transfers occur, 777ze takes steps to ensure that appropriate safeguards are in place to protect personal data in transit and at rest, consistent with the data protection standards described in this Policy.

14. Changes to This Policy

777ze may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform functionality. Material updates will be communicated to registered Users via their registered contact details or by prominent notice on the Platform. The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Your continued use of the Platform following notification of changes constitutes acceptance of the revised Policy.

15. Contact & Complaints

For any questions, requests, or complaints regarding this Privacy Policy or the handling of your personal data, please contact the 777ze data team through the Platform's internal support channel. The support team is available 24/7 and is familiar with the context of Pakistani players and local payment methods.

Contact email: [email protected]

777ze is committed to resolving all privacy-related concerns in a timely and transparent manner. If you believe your data rights have not been properly respected, you have the right to raise a complaint with the relevant data protection authority in your jurisdiction.